Thank You for Your comment.
Yes, individual contact is the thing we tried before this post. And that was also mistake that exacerbated the situation. We tried to workout discrepancies personally but had no actual possibility for that.
Yes, disaster. Before posting we clrear understood that. But took decision to fix terrible mistake made in feb and become transparent for our customers.
As a kind of report, I want to inform that we increased our volumes about 5x times and it is stable for 3 weeks already. Also we don't have discrepancies and even picked up some deposits and DRK trading: [link removed to meet 1st posting rules] (2BTC volume today).
A long time watcher/investor in DRK but my first posting here. As someone that's been in business and knows all too well the difficulties with debtors and creditors and the often deleterious effect they can have on cash flow, I'd just like to comment for a moment on this somewhat bizarre thread.
C-cex, many on here have acknowledged that, although you're in a bind and experiencing some difficulty, it's good that you're at least being transparent and telling everyone what's going on. However I think you may have missed some fundamental concepts when you set off to be in business and you have an even greater misunderstanding of how things work by the manner in which you're describing your situation.
Firstly, it doesn't matter whether you made a mistake, someone else made a mistake or you have lost a whole lot of DRK through some other scenario, you CANNOT, repeat CANNOT, take payment for a good or a service knowing that you can't deliver that good or service. Regardless of the specific circumstances you're battling, that is fraud. You have fraudulently accepted payment for goods or services that you can't deliver. And, you can't say "we'll pay everyone back when we're BIG", that's not how commerce works. You have to immediately liquidate some assets, beg or borrow to get the funds to pay those customers back. Anything less than an immediate response and you are just perpetuating the fraud. As it is you have carefully laid out the entire situation on this thread so that any lawyer would have an easy win in court on a charge of fraud. When you say "but we haven't benefited, just had losses" (or words to that effect) you're misunderstanding what constitutes a benefit. Your customers that have purchased DRK in good faith from you and now do not have their DRK are experiencing a disadvantage right now. They don't have access to those funds to make other investment decisions, pay their creditors or make any number of choices as to what they'll do with their funds. The benefit you're experiencing is that you're NOT paying a lender for capital to cover the lost DRK. You're keeping your business afloat and NOT suffering the consequences of the loss (although clearly it is stressful; but financially the immediate cost of capital to cover the loss is not being borne by you, it's being borne by your customers who don't have access to the DRK they've purchased).
As someone above pointed out, this is a PR disaster. The cost of interest on a loan to cover the missing DRK will be but a tiny fraction of the lost revenue you will be experiencing going forward. Do you not understand this absolutely fundamental concept? If the bank you keep fiat in could not be accessed and you rang the bank and they said "we've made a mistake and all your funds were taken.....as we trade over the next weeks/months/years we should be able to get them back" what would you likely do? I'd suggest you'd be physically down there at a branch of the bank (along with thousands of other people) demanding your money. Likewise if you bought a book on Amazon and, after debiting your credit card, they said "sorry, we don't actually have those books and don't have any funds to get them into stock, but as we make more sales of other books we'll be in a better position and will get you your book sometime in the future" would you think that even remotely legal let alone reasonable? And what if you booked a seat on an airline and turned up at the airport on the day to go on your flight and they said "sorry but we've lost a whole lot of money through a mistake and can't afford to fly this route at the moment, but as we make money on some of the other services, we'll start funnelling the funds back for this route to get it going again and let you know when we can fly you to your destination" would you think this to be even remotely reasonable?
Sorry for the long and drawn out text in this posting but you just don't seem to be understanding that you MUST pay these people back immediately or enter into a contract with them detailing terms on how and when they'll be paid. Just posting simplistic statements on here about how your volume is up just doesn't cut it. You have to resolve this immediately or 1) these people are going to sue you 2) your exchange will fail because as word get out it will be like a run on a bank and you'll end up with everyone withdrawing all their holdings and trade will drop off to the point where you're not covering your operating expenses 3) both 1 and 2 will happen simultaneously.
