Lol, I have no judgement@fernandoStill, I defer to your judgement.Pablo.
Btw, you and I have talked other times about support, I'll send you a pm about that because it would be great to (also) get you involved with what we are planning.
Lol, I have no judgement@fernandoStill, I defer to your judgement.Pablo.
Lol, I have no judgementJust giving my opinion, but @Roberto Julio Azar has already done the proposal, so now it is for the masternodes to decide!
Btw, you and I have talked other times about support, I'll send you a pm about that because it would be great to (also) get you involved with what we are planning.
Lol, I have no judgementJust giving my opinion, but @Roberto Julio Azar has already done the proposal, so now it is for the masternodes to decide!
Btw, you and I have talked other times about support, I'll send you a pm about that because it would be great to (also) get you involved with what we are planning.
Hi guys! I am really excited about presenting this project to you all.
This is a Live Chat project proposal for www.dash.org
Please take some minutes to go over all the documentation, I am sure you will like what you find! I would highly appreciate it if you give some constructive criticism after you’ve gone through all the documentation so that we can make this project a reality.
Please go over the material below to get a better understanding of what the ‘’Dash Chat’’ project has to offer.
- The Dash Chat proposal document: https://goo.gl/LxXVxu
- Dash Chat presentational video: https://goo.gl/DNKgUD
- Dash Chat Policy folder: https://goo.gl/DC0PsJ
- Dash Chat Quality Assurance video 1: https://goo.gl/UlR5GS
- Dash Chat Quality Assurance video 2: https://goo.gl/eqvMDy
Note: All these files are in Google Drive, you don’t need a gmail account to access them. You may access them from any browser. Kindly let me know if you’d like to receive another format of the documentation, such as PDF or a word file. I know my screencasting/voice over skills aren’t that great but the main thing is to focus on the project itself by reading all the documentation. Thank you!
the proposal doc needs a Google login and then ask permission from you, which means you get to see the users here's emails...., why is that necessary just to share a proposal?
haven't read it, but my initial concern from reading here would be - enabling a 3rd party to control a live chat through official dash.org...and why is it necessary - i tried join.me as a webex alternatively recently and they are now hounding me wanting a call to buy an account. for Evo the idea is that it's so easy to use you don't need this kind of help...seems like a weird thing to have on the official site of a cryptocurrency to me. will wait until i read it anyway![]()
Hey Andy! Thanks for your reply. The proposal is live here: https://www.dashcentral.org/p/Dash-Chat
You don't need to sign in to view the documentation I provided and I don't need to have access to your Emails. You can try opening the links with a private browser. Perhaps the issue was you tried opening the links I provided for the pre-proposal but I changed those already because I made the needed modifications to make the proposal.
Here are the two documents:
1) ‘’Dash Chat’’ proposal document: https://goo.gl/OQIvgY
2) Dash Chat Policy folder: https://goo.gl/DC0PsJ
Within the Dash Chat Policy folder, I recommend reading Policy files 3.0 -3.9
I didn't quite understand what your concerns were regarding having a 3rd party livechat software on dash.org can you please elaborate on that so I can try my best to answer your concerns?
Hi - thanks, read it now.
My point above was just that it's potentially an attack vector having a 3rd party (DashChat) access to the dash.org homepage to engage users directly. You say "our agents will be able to answer basic tech questions unless they are qualified to answer more detailed technical questions" so who are these agents? How do we control or even know what they are saying to Dash.org visitors? How to we ban bad ones? A lot of things could go wrong with this from scamming users of funds to bad info to putting people off Dash. IMO Dash.org really shouldn't have any user generated content on it, i was pro-dashtalk and not the move here, dash.org should be just a lightweight static info site as an entry point to Dash as a whole, and the main functions coming with Evolution - signing up users to Dash network directly.
Second if an organization (delivering a mass market product like ours) needs staff to engage new users individually to be able to use it or convert it, it's pretty obvious that product is badly designed / uncompetitive and those economics just don't add up. So yes, 100% of cryptocurrencies would benefit from this right now - but this is the whole reason why we are building Evolution, by make cryptos work like systems users already know how to use without needing one on one chat (online banking, paypal, etc) so I would say this is the wrong direction to be going in / use of resources - e.g. spend those funds on additional Evo developers to build the product sooner that doesn't need this one-on-one help.
Just my thoughts anyway
Andy
Hi - thanks, read it now.
My point above was just that it's potentially an attack vector having a 3rd party (DashChat) access to the dash.org homepage to engage users directly. You say "our agents will be able to answer basic tech questions unless they are qualified to answer more detailed technical questions" so who are these agents? How do we control or even know what they are saying to Dash.org visitors? How to we ban bad ones? A lot of things could go wrong with this from scamming users of funds to bad info to putting people off Dash. IMO Dash.org really shouldn't have any user generated content on it, i was pro-dashtalk and not the move here, dash.org should be just a lightweight static info site as an entry point to Dash as a whole, and the main functions coming with Evolution - signing up users to Dash network directly.
Second if an organization (delivering a mass market product like ours) needs staff to engage new users individually to be able to use it or convert it, it's pretty obvious that product is badly designed / uncompetitive and those economics just don't add up. So yes, 100% of cryptocurrencies would benefit from this right now - but this is the whole reason why we are building Evolution, by make cryptos work like systems users already know how to use without needing one on one chat (online banking, paypal, etc) so I would say this is the wrong direction to be going in / use of resources - e.g. spend those funds on additional Evo developers to build the product sooner that doesn't need this one-on-one help.
Just my thoughts anyway
Andy
It's okay Andy, we can all have different opinions. But let me answer some of your questions.
(1) LiveChatinc will not randomly come to our website and engage with our visitors, they are a respectable company.
(2) We will start with a few volunteers such as:
1. Fible1 - Ticketing System
2. Splawik21 - Live Chat Agent
3. mranderson010
4. oaxaca
The rest of volunteers will be acquired through this Google Forms application: https://goo.gl/forms/owHJRfpW1OS0YerM2
We will do our best to evaluate all the candidates and test their knowledge of Dash. Also, the chat transcripts will be read and reviewed. It's part of the Quality Assurance tasks, did you have a chance to read up on that yet?
Ok thanks, so you will be the person controlling who has direct access to dash.org visitors and reading all the transcripts.
Problem is, you are a new account less than a month old and completely anonymous. And alarm bells already went off for me already when rather than just post your proposal as text you use a method that gives you access to every forum user's email. (You could be totally legit of course, but seems like a lot of trust / control is being given here)
Community - giving random anonymous people with no history control of a direct line to talk to your new user base from your main homepage on the internet is potentially disastrous. Please stop and think about all the ways this could go wrong if 'trust' is broken.
I didn't say that I will be the only person working on Dash Chat or checking the chat transcripts. I want you to know that there are tools that I thought of to make sure that no policies are broken, if you'd like you can be a part of Dash Chat if the proposal were to be approved. I do however promise 100% transparancy and Dash Chat agents can have access to all the chats that take place in dash.org
I don't have access to your emails. I never requested access to them either. You can open the files in an anonymous browser, in fact, no one even needs to have an email address to access the documentation I provided. The reason why I did things the way I did was because I didn't want to bombard this post with a lot of text which I included in the documentation.
You do not need to trust me in order for Dash Chat to work, you would need to trust the majority or part of the Dash Chat members, that is because they will all have access to what is taking place within Dash Chat.
In one of your previous replies you mentioned, quote: "Second if an organization (delivering a mass market product like ours) needs staff to engage new users individually to be able to use it or convert it, it's pretty obvious that product is badly designed / uncompetitive and those economics just don't add up."
Let me explain Dash Chat in another way so perhaps you get a better understanding of what I intend for Dash Chat... Think about a conference taking place to promote Dash, similar to the one that Juan Galt delivered a while back... What was the purpose of this conference? To promote Dash, right? Now, the same applies to Dash Chat, it is a form of promoting Dash but in a different method, via chat. However, to maximize agent work activity they may also answer basic tech questions.
If you'd like you can participate in Dash Chat for as long as you'd like to witness first-hand that nothing immoral is taking place. Not only that, but believe me, if something wrong does happen, it is just a matter of time until it becomes evident to everyone, that's just a rule of life.
@AndyDark @TroyDASH @fernando @fible1
I agree with some concerns here: just imagine PayPal having live conversations with their customers - it neither safe ((accidential) revealing payment info to some "chat person"/3-rd party service), nor scalable (serving 100s of live requests simultaneously).
That's exactly why services like banking and PayPal are expensive - you create centralized points of storing/accessing user info (i.e. points of failure) and you have to secure/review them all the timeI understand your concerns. However, the agents are not allowed to request any sensitive information and the purpose of Dash Chat is mainly to promote Dash. Every chat that takes place within Dash Chat will be reviewed, especially in the beginning phases of the project. What do you mean by revealing payment info?
Also, I can imagine PayPal having live conversation with their customers. I've spoken with their representatives over the phone several times. https://www.paypal.com/us/selfhelp/contact/call You can click on ''call us as a guest'' to get their phone number to speak to a live agent, one-one conversation.
Each agent would only handle up to 3 live chats simultaneously, more than that is just not possible to ensure chat quality to the visitors.
Yes, PayPal might be expensive, however they do deliver a great service. Especially with their live support.That's exactly why services like banking and PayPal are expensive - you create centralized points of storing/accessing user info (i.e. points of failure) and you have to secure/review them all the time![]()
Yep, given the fact that @fible1 and @splawik21 are going to participate I'm not _that_ worried actuallyYes, PayPal might be expensive, however they do deliver a great service. Especially with their live support.
You should also note that I only requested 23 Dash for the project, I do not feel that is expensive at all. Imagine all the potential new users we can bring to the Dash community through the efforts of Dash Chat agents?
I still think there is little to lose and potentially a lot to gain. Why not test it out? You yourself are a Core Developer and Moderator. I would be delighted if you support Dash Chat and offer some of your time moderate and improve the Dash Chat service.
Yes, PayPal might be expensive, however they do deliver a great service. Especially with their live support.
You should also note that I only requested 23 Dash for the project, I do not feel that is expensive at all. Imagine all the potential new users we can bring to the Dash community through the efforts of Dash Chat agents?
I still think there is little to lose and potentially a lot to gain. Why not test it out? You yourself are a Core Developer and Moderator. I would be delighted if you support Dash Chat and offer some of your time moderate and improve the Dash Chat service.
It doesn't have to be controlled by me. If you notice in the Dash Chat volunteer application, one of the positions an applicant can apply for is ''Dash Chat Manager''. I would be happy working as just an agent under the leadership of someone like yourself or a core member Dash. The reason why I suggested the live chat to be in the main website is because that is the first place a new and potential user of Dash might turn to for support, information and guidance on his journey.The primary issue for me is not the cost or that there would be a live chat on dash.org.
It's that that facility will be controlled by yourself as an anonymous person who first appeared in the Dash community less than 2 weeks ago.
Imagine if you raised this proposal with PayPal - you would run a chat service on their homepage for them that would represent the official voice of PayPal and gain access to large % of their unique visitors?
Basically, if this proposal passes and a new/anonymous user can run this service with an Official title on our most important page, just sounds obviously not a smart move to me.
Why do you want official status for your service and run it on the dash.org homepage? Can't you offer this as an unofficial service?
Yep, given the fact that @fible1 and @splawik21 are going to participate I'm not _that_ worried actually![]()
It doesn't have to be controlled by me. If you notice in the Dash Chat volunteer application, one of the positions an applicant can apply for is ''Dash Chat Manager''. I would be happy working as just an agent. The reason why I suggested the live chat to be in the main website is because that is the first place a new and potential user of Dash might turn to for support, information and guidance on his journey.
I can apply for a job for PayPal if I wanted to, they can either agree to hire me or disagree and not hire me. The same goes with my proposal to the treasury, the MN owners can either vote yes to the proposal or vote no to the proposal =)