Once every 1000 machines or so we see a client like this, purchases machines with someone else their money then start a blame game once he is delayed in deployment and investors start asking what happened to their funds. We even offered a full refund because the client was not happy but no... The machines were transported by the client without any protective wrapping, the client even dismantled the machine, ripped out the LED neon, dismantled the cash acceptors and flashed with firmware not supplied by us (voiding his warranty!) and then complained everywhere before contacting our support. Cleint spreads lies and rumours to get attention and discredit our company. We offered to send a technician from Prague to the Netherlands (we are not obliged to by contract!) where he deployed his machine but cancelled his flight as soon as we found out the true nature of this client and the fact he was spreading lies on every forum that would allow him in.
If Mr
thesavoyard would have spend the same time he spends on forums posting complaints, his machines would have been up and running long time ago. We stopped caring about this client once our staff was blackmailed into 'if you do not send someone over I will make sure nobody purchases a machine from you' and 'I will tell everyone you say Dash is a sh*tcoin' and the one that did it for us was 'once I am finished with you, I own your company'.... That is where we draw the line and told him to read his contract again. We will honour the terms of the contract, even offered a full money back refund (we are not obliged to!) but that is not what he wants, he just wants to pocket the cash from the investors and blame someone else. This, we think is despicable but no longer care. We will also not have our staff blackmailed into doing extra work that is essentially yours as an operator.
Dash adoption is growing on ATMs worldwide, faster than the industry average at the moment. This is due to the many hours of work done by our programmers. We currently offer bi-directional support for dash and point of sale support. We also added NFC Wallet card support for club-like environments where using a phone to pay is less than ideal. Unfortunately, we could not get instant send (actually instant receive) to work yet due to limitations in the DashJ library we used. This is not a big problem as Dash transactions are quite fast anyway and as soon as the DashJ library is updated, we will add support for instantsend. We also added the possibility to sell Dash directly from the point of sale terminals, eliminating the need for an ATM if a store operator is available at the location. This will allow operators to increase the number of Dash vending points without needing an ATM in each of them. Dash adoption will continue to grow and more and more ATM operators are adding Dash to their portfolio of coins.
This is the last mail we will post on this subject on this forum as there is no point discussing with someone that will resort to spreading lies to get their right and damage our company reputation in the only to get out of problems with his investors. We will honour any warranty claims, check your contract for details but we will not spend any extra time on you that is not listed in the contract as quite frankly, you are the worst client we ever had. We will not have our staff or company blackmailed. This is were we draw the line. Now excuse me while I devote my time to clients that are actually asking questions instead of sending us unreasonable demands and try to trash our reputation online.
BTW: Our legal department is still waiting for your lawyer to contact us.
