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Hi, I did not say all pools are bad pools, some just do not work well with our miners. Why do you put difficulty in the password field? Doesn't that usually go in with the url?

Hi, After troubleshooting with you from the ticket and here, your miner hardware is not showing signs of anything wrong. And as you have stated, you know there are other factors that affect the hashrate such as pools, latency, ping, etc. It could be one of those things and that we have no...

Hi, One of the factors you are getting low hashrate is because your PLL has been reduced. This is caused by the boards detecting a high temperature and has lowered the PLL to protect the chips. What are the temperatures your miner is detecting? If you can get a temperature reading of less...

Hi, I am curious as to what pool you are using that is giving you those hashrates. Have you tried antpool? Seems like that pool gives most people a steady 10.8gh/s hashrate.

Hi, As far as I know, there is no new official firmware since IB3.5.25. We will post/announce new firmware on our website ibelink.co and on the first post of this thread.

Hi, As mentioned before, you will need to submit a ticket. That will get assigned to the appropriate team. Questions or concerns you have about the source will have to be through the ticket.

Hi, From what I understand, it is mostly used for profit switching pools. When the pool switches coins, it makes the miners reconnect and cause dropped hashrates. Using extranonce.subscribe it lets the miners get the new work, without reconnecting to the pool. Info from this github post.

I can give it a look if you would like to give me permission. Just message me.

Hi, Yes that is what I am afraid might happen. Does the "Home" at the top work?

Hi, Are you able to access the miner home web console page at all? Can you get a screenshot of what you are seeing when you try to connect?

Hi, What firmware did you update to? Was this for IB3.5.25? I think that update fixed something that made it work better with Nicehash.

Hi, We do check every machine before it is shipped out to make sure it is working.. Some mishaps do happen during shipping that we have no control over. If a chip is not working properly, you can follow the Single Blade Test Guide to find the bad hashing board, remove it and continue mining...

We plan to release source code for the iBeLink DM11G. If you are interested in this software please go to ibelink.co, select Support > Submit Ticket. Create a Support Ticket which includes your Name and Customer Order number. We will inform you when the software is released. You need to...

Hi, Of course, I've asked before but I can try again.

Hi, That would be up to people higher than me as I mentioned. Sorry but I do not have any information on it.

Hi, Sorry, this would be up to people higher up than me. It would have to be their decision.

Hi, The huge hashrates you are getting is most likely a wrong difficulty setting. The LED blinks red is caused by the miner detecting this unusual reading and restarting the blade. If you can raise the share diff of your miner, you should start to get normal hashrate readings. For your...

Hi, I will see what I can find about changing the PLL. I might have gotten ahead of myself before consulting the appropriate team. Trying to increase the HR of the DM11G takes more than just a firmware update. Changes will need to be made to both the software and the hardware. We are still...

Hi, Are you talking about the DM22 upgrade kits or the firmware for more PLL? I mentioned there will be no firmware for more PLL because that would cause damage to our chips. If you want to take your own risk and void the warranty, you can go change the PLL yourself. When our miner was...

Hi, I have replied to you in a PM as this is a bit off topic.