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Hi, Can you provide a screenshot of the web management page? I would like to see what is being shown. Is the temperature detected less than 35C? If it is more, the miner will lower your PLL which will reduce your hash rate.

Hi Steve, For your questions: 1. It might be possible to save a copy of the pool config file and then copy it back onto the TF card after the reflash with the miner up and running. This is all unofficial so please proceed with caution and at your own risk. (This warning is also for others.) I...

Hi Steve, Firmware Upgrade You are doing the correct steps to update the firmware, check the box next to Update and hit the Update button. I am not sure why the upgrade is failing, I will have to check with the software team about that. I know you probably want to avoid physically opening the...

Hi, First, double check that all the data and power cables inside the miner are securely connected. Second, try to reseat the micro sd card. Sometimes it is not getting a good read. If that is still not working, you will need to re-image the micro sd card as it could be corrupted. Here is...

Hi, Both of the temperatures are used. One is for the temperature detected at the front of the case and the other is the temperature detected at the rear of the case. It looks like the temperature at the rear is still reading a 39.7C, so it is still making your PLL low.

Hi, Notice that there are almost twice as many users still using firmware IB3.5.21. That means there are more data points to smooth out the average, and will not be affected as much by the occasional outlier that under-performed or over-performed for a few moments. A possible reason that the...

Hi, Were you setting up for granatgas pool? I had no issues mining there without setting a difficulty. Here is a post of my miner on granatgas https://www.dash.org/forum/threads/ibelink%E2%84%A2-dm11g-asic-dash-miner-support-thread.16151/page-15#post-142232 If it is a different pool then I am...

Hi, I also had this issue when I was trying out a pool. Currently the software will only accept 1 parameter in the password field. I have already notified the software team of this issue. Hopefully they will come out with an update.

Hi, I do not understand why you keep posting about power supply and firmware. If you want to change the power supply, you can do so but that will void any warranty if you are still covered. The parts and settings on our miners are decisions made after designing, testing, and of course some...

Hi, The current firmware for the DM22G is IB3.6.5. If yours is not current, you can update from the Config page or download the image file from our website.

Hi, The miner works best at a reported temperature of 35C. At temperatures above 37C, the PLL will be adjusted lower to prevent damage to the chips. Once the reported temperatures get lower than 37, the PLL will be adjusted back up.

Hi, Do you mean halfway through the self-test or do you mean after mining for a bit, it will restart? Also, please provide a screenshot of the web home console page if you can. I would like to see what the miner is showing such as temperature and blade status.

Hi, You are asked to submit a ticket for source code issues because that is the decision made by management. That is outside of my scope. I wish I could help you more but those questions I do not have answers for. I work tech support, not the one making the company decisions. I hope you understand.

Hi, It has been answered. He asked how to get the source code and it has been told many times. Submit a ticket, you will get notified when it is released. When they release is up to the management. There is no reason to keep asking in the forums. All source code related issues/questions will...

Hi, When you turn on the miner, it will go through a self-test for about 2 mins where the LED will blink red and blue. Does your miner restart during this time or after? Can you also please provide a screenshot of the web management page?

Hi, Your demand for productive firmware has been answered several times now. Please stop spamming the same thing. If you want, you can start your own thread for discussion of the source code. Thank you.

Hi, As stated many times before, you will need to submit a ticket if you are interested in the source code. This is the decision from management. If you are not satisfied, I am sorry but there is nothing that can be done by complaining on the support thread. As for the issue of getting less...

Hi, Those upgrade kits are still being planned. As for when they will be made available, there is no information yet.

Hi, As I have said, please submit a ticket on our website if you are interested in the source code. If you have comments about earnings or other things not related to needing tech support on your miner, you can start your own thread. Thank you.

Hi, Please start your own thread if you are selling something, do not post in this thread.