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Hi Etin, The main things you should check for are the Temperatures, MH/s 5s and MH/s avg of the whole miner, PLL, Chips Map, and H/W. As temperature goes up, the miner will start to lower PLL which affects hashrate. Chips Map should never change from the 16, this tells you how many chips are...

Hi, Looking at the screenshots, it seems the miners are being affected by the temperature which is one of the reasons it is lowering your PLL setting. If you can lower the temperature to the recommended facility room temperature of 33C, the miner should adjust your PLL back to max for a good...

Hi, The hashing rate is affected by the PLL. As your temperature goes up, the miner will lower the PLL setting to prevent chip damage from overheating. As the temperature lowers, the PLL wil be set back to normal. The max PLL setting is 600 which can be achieved with the recommended facility...

Hi, Can you explain what you mean by "hash rate seems way too high."? It seems like your miner is running a little hot but everything seems fine. To get a better hashrate reading, you'll need to look at the MH/s 5s and MH/s avg for the entire machine as shown in the red boxes below.

Hi, At the moment I do not believe you will be able to test the email settings. The triggers to activate the sending of the emails are actually deactivated and/or auto-controlled by the miner now and will not reach the level required for email sending. Those features will be removed in a...

Hi, If you ordered from a reseller, you can request an RMA through the ticket system on our website ibelink.co You will only need to send in the defective hashing board and continue to mine with the other good ones.

Hi, The switches are only used for setting the temperature detection. It looks like hashing board #5 is bad. You will need to check if hashing board #6 to #8 are ok by following the Single Blade Test Guide. This involves moving the panel board and re-attaching it. Next you would need to...

Hi, The web console page refreshes fairly fast. It is recommended that you write down all the info you need into a text file, and then copy/paste into the miner and hit the "Add Pool" button. You can then delete the other pools. Finally, don't forget to hit the "Save Configuration" button...

Hi, There are a few things I would like to find out. 1. Are you connecting the miner to the same local network? 2. Are you trying to connect using the IP address or the hostname? 3. Can you check the router's DHCP page to make sure it didn't change IP address? 4. After turning on the miner for 2...

Hi, Those functions are actually disabled and the email function is now obsolete. You will not be able to fill in boxes.

Hi, Can you provide a screenshot of the web console page before you hit the "Save Configuration" button? Does this always happen when you try to save your settings?

Hi, You will need to break off the bad hashing board. The boards should come in groups of 4, with perforations so you can snap them apart. 1. Remove the screws from hashing boards 5 to 8. 2. Carefully lift the hashing boards off the heatsink and break off hashing board 5. You may need to...

Hi, I have not used awesome miner before, but I was able to get my DM11G to register on it.

Hi, You will need to remove the blade from the case to test the hashing boards. The blade is connected to the case by 4 screws, 2 in front and 2 in the back. There is also a retaining bar over the top that you will need to remove. After that you can just lift the blade out. Becareful as the...

Hi, the chip clock is auto-controlled by the miner based on temperature. As temperature increases, the miner will start to lower the PLL setting. This is done as an attempt to lower the temperature being generated. When the temperature drops, the miner will start to increase the PLL setting...

Hi, you probably might get the same steps from your support ticket but if you can check the network cable connections inside the miner to see if they may have gotten loose. There also may be an issue with the sd card image so you can try to re-image it and try again.

From the information I see, Hashing board 5 (col5) on DM2 is starting to show some issues but is currently still usable. You can have it replaced, but first please check to make sure the other hashing boards are ok by following the Single Blade Test Guide.

Hi ateene, Are you also getting a high H/W on DM2? If not there doesn't seem to be a major issue with your miner. Even though it looks like it failed, it may be a false reading. A complete failure would have col5 to col8 all be in red. To do a true single blade test, please follow the guide...

Hi, That sounds weird. Can you provide a screenshot of the web console page? I would like to check out the temperature reading and the PLL readings. Also the firmware version it is running. You can find that under "Config" and all the way at the bottom. The newest version should be...

Hi, Can you provide a screenshot of the web console page? I would like to see the information that is being displayed to better assist you.