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I don't have much experience with those pools yet. I will have to check them out.

Hi Etin, Some pools might not be ASIC friendly. You can try adjusting the difficulty manually on the pool. Btw, what pool are you using that is giving low hashrate?

Hi MiningGuy, I have only heard a few cases where the sd cards get corrupted, but I will notify the appropriate team about this issue. Thanks.

Hi, You can use the Update button found at the bottom of the Config page. Then just wait for it to update with the machine on. Or you can grab the newest image from the first post and re-image your sd card. Of course this is with your machine off.

Hi, Hmm that is very strange, the only thing I can think of is maybe the image got corrupted again. First, can you try putting that sd card into another machine and try to change the hostname? Then re-image the sd card 1 more time. If that still doesn't work, I will need to have the software...

Hi, Can you provide a screenshot of your web console page before and after you try to change the hostname? And can you check which version of the firmware you are running. You can find that in the Config at the bottom. It should be IB3.5.21

Hi MiningGuy, When you changed the hostname and clicked the "change" button, you should get 2 dialog boxes asking to reboot and stating the change was successful. Then hit the "reboot" button which will give you the "Error loading reboot XML document". Wait for about 2 mins while the miner...

Hi Andy, Low hashrates are sometimes limited by the temperature the miner is detecting. What temperatures are shown on the web console page? If it is near or above 38C, it will lower your PLL settings which will affect your hashrate. If temperature is not an issue, can you provide a...

Hi, Since the miner is designed to be run 24/7, there is no proper way to shut it down. You just flip the power switch to turn it off. You're not alone in feeling bad by doing it. ;)

Hi pmaxx, Yes, you will check the blade (DM03) and find bad PCB. Then replace all the other PCB together starting from 1. For example: normal 1 2 3 4 5 6 7 8 PCB 4 is bad so order is now 1 2 3 5 6 7 8 empty Also, the first bad PCB will obstruct work to the other PCB behind it on the blade. I...

Hi pmaxx, If one of the boards is bad, you can remove it and get it replaced. The blade will still run even if it is missing boards. Just group them so they are all next to each other.

Hi pmaxx, Sorry to hear you are having issues with a blade. Have you tried rebooting the miner? If you keep getting high H/W after rebooting, you will need to do the Single Blade Test. Use the guide on our website to check what is wrong with the blade. If the one of the hashing board is bad...

Hi Steve, Our version of cgminer and mineninja is customized. There is not any detailed information I can point you to at this time. To set the time zone, you enter "-7" in the box. Then you need to hit the "Set Warning Param" button, and then the "Save Configuration" button. I do not think it...

Hi Steve, I'm will be able to answer some of those questions that you have. The DM11G is able to mine all X11 currencies, however it can only do 1 pool at a time. Our fans are 5400rpm non-variable speed. While replacing the fans will void your warranty and/or damage the miner, it is possible...

Hi Etin, Unfortunately, all blades on the DM11G will mine at the same pool. It is not possible to assign a different pool to each blade.

Hi, The 2 temps being shown are the avg temp across all 4 blades at the front and rear of the case. These are board temps as detected by a sensor on the hashing board. The DM11G is more sensitive to temp than our old DM384M.

Hi, Sorry to hear you are having issues without the extranonce support. Even without it, our miner works perfectly with many other pools besides NiceHash. What is the temperature that the miner is reading? If the miner is reading a high temperature it will still lower your PLL. Can you provide...

Hi Phil, If the pool information is getting reset to default after rebooting, it does not seem like the configuration is being saved. After you finish setting up your pools, hit the "Save Configuration" button near the bottom. You should get a confirmation that it has saved as seen in the...

Hi Brian, Glad to hear your machine is working stable now. Yes, the DM11G is a bit more sensitive to the temperature since our last generation which is why we have auto-controlled the PLL setting. It looks like you were hitting the temperature triggers which caused your machine to "misbehave"...

Hi Garnett, The restarts are most likely being triggered by the high reject rate. The miner interprets it as an issue and restarts in an attempt to correct the issue. It may be something with the way nicehash sets up their pool. You may need to ask them for assistance and see what they...